Property Operations Consultant

At Helen Pugh Business Solutions, I provide structured operational oversight across the core revenue functions of estate agency and property businesses.

With over 20 years’ industry experience at management level, I take responsibility for high-value operational areas that directly impact profitability and performance.

This includes:

• Managing and strengthening estate agency sales pipelines, ensuring consistent progression from instruction through to completion and reducing fall-through rates
   
• Overseeing short-term rental portfolios to maximise occupancy, protect compliance, and optimise revenue performance
   
• Managing and progressing auction leads through to successful completion, improving conversion rates and securing sales outcomes
   

Rather than simply supporting day-to-day activity, I ensure key income streams are strategically managed, monitored and continuously improved.

Recognised for excellence in business leadership and customer service:

• #SBS Official Winner – Theo Paphitis Small Business Sunday
   
• 2025 Finalist – Business Awards UK Customer Service Excellence Awards
   
• f:entrepreneur #ialso100 2026 – Small Business Britain Initiative - Recognised as Top 100 Female Entrepreneurs in the UK
   
• 2026 Finalist – Business Awards UK Women in Business – Property Businesswoman of the Year