STR Franchise Launch — Comfort Stay Solutions
Challenge: A new London franchise business needed operational support, structure, and reliable oversight during launch.
What I Did:
- Provided day‑to‑day operational support
- Anticipated issues before they became problems
- Ensured smooth communication and workflow
- Acted as a dependable point of contact
Outcome: The franchise launched successfully with strong operational foundations and reduced stress for the leadership team.
Estate Agency Support — Monks Estate & Letting Agents
Challenge
Monks Estate & Letting Agents needed experienced, reliable support to maintain smooth sales progression across two busy offices while they recruited permanent staff. With active pipelines and client communication to manage, they required someone who could step in immediately and uphold their service standards.
What I Did
- Took full responsibility for sales progression across two branches
- Managed all vendor and buyer communication
- Liaised with solicitors, surveyors, and third parties to keep transactions moving
- Maintained Monks’ high standards of professionalism and client care
- Ensured continuity so the team could focus on their own roles without operational disruption
Outcome
Monks experienced seamless continuity during a staffing gap, with no drop in communication, client experience, or pipeline momentum. Sales progressed smoothly, pressure on the internal team was reduced, and both offices remained fully supported until permanent staff were appointed.
Auction Support — Town & Country Property Auctions
Challenge
Town & Country Property Auctions needed additional support to strengthen their pre‑auction activity, maintain consistent communication with potential bidders, and maximise opportunities on slower‑moving lots. With multiple partners involved and a fast‑paced auction cycle, they required someone who could step in, build momentum, and keep all parties fully informed.
What I Did
- Acted as a key liaison between the auction team and potential partner agents
- Identified opportunities to increase interest in listed lots
- Proactively encouraged pre‑auction offers on properties that were slower to gain traction
- Maintained regular communication with potential bidders to keep engagement high
- Provided updates to property owners, ensuring they felt informed and supported throughout the process
- Helped maintain the pace and professionalism expected in the run‑up to auction day
Outcome
Town & Country benefited from improved communication, stronger partner relationships, and increased activity on properties that needed additional attention. Pre‑auction interest grew, sellers felt well‑supported, and the team had the confidence that every opportunity was being maximised during a busy auction cycle.